Qualifications and Experience

• Must possess a Diploma in Tourism and Hospitality Management or its equivalent;
• A degree in Tourism and Hospitality Management would be an added advantage;
• A minimum of five (5) Ordinary Level passes including English Language;
• At least one (1) year experience in a Clerical/Reception work;
• Proficiency in Ms Office and Ms Excel, good communication skills and good telephone manners are a prerequisite;
• The candidate should also be confident, fluent, flexible, reliable, possess a pleasant personality with a professional appearance and able to work independently;
• Experience with industrial cleaning equipment and products;
• Good physical health and stamina;
• Flexibility to work in shifts;
• Ability to work with little or no supervision while meeting high-performance standards;
• Excellent organization and supervision skills;
• Ability to follow instructions;
• Ability to work nights, weekends and holidays with schedule flexibility.

Duties and Responsibilities

• Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room;
• Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction;
• Change bed linen and make beds;
• Replace used towels;
• Sweep and mop floors and carpets;
• Dusting furniture;
• Replenish bath care products (e.g. soap and shampoo);
• Restock beverages and food items in the mini-bar;
• Clean public areas such as corridors;
• Report any technical issues and maintenance needs;
• Address guests’ queries (e.g. on additional services);
• Help guests retrieve lost items;
• Ensure all assigned rooms are clean and tidy by the end of the shift;
• Must be able to prepare all the types of meals as requested by the customers.