1. Standards Compliance
1.1 Plan and direct a programme for monitoring
compliance with standards;
1.2 Ensure that all standards and procedures are kept up-to-date and, where necessary,
develop new procedures, or revise existing ones, for approval by the Cane Testing
implementation by the Service Providers;
1.3 Identify, assess and coordinate the introduction of new cane testing technologies
across the industry.
2. Corrective Action
2.1 Review and make corrections on data where necessary (such as variations in Pol Factor);
2.2 Where corrections to results are
recommended, report such to the CTSTC for approval in terms of Schedule C of the Sugar
Industry Agreement; rule on adequacy and/or need for further action.
3. Planning, Supervision and
Budget Management
3.1 Manage and participate in the development of annual KPIs/Performance Targets for the
Cane Testing Service Level Agreement (SLA);
3.2Participatein theannual budget preparation process;
3.3 Review and approve expenditure incurred by
the mills on behalf of DAC laboratories.
3.5 Provide guidance and assistance to laboratory management on technical issues relating to cane
testing.
4. Assurance
4.1 Coordinate and oversee the assizing of all weighbridges, mixed juice and sugar scales
(involving scales company, government           department of weights & measures and mill);
4.2 Monitor the functioning of all industry
weighbridges and scales;
4.3 Facilitate technical audits (as determined by the CTSTC) by approved external auditors to
provided under the SLA; controls and improvements to ensure the
integrity of the information;
4.5 Advise the CTSTC and Council on all issues
pertaining to cane testing;
4.6 Manage the Memorandum of Agreement with the University of Eswatini for the Cane Testing
Laboratory
4.7 Monitor operation and condition of all the
cane testing equipment.

Key Performance Areas &Activities
1. Standards Compliance
1.1 Plan and direct a programme for monitoring
compliance with standards;
1.2 Ensure that all standards and procedures are
kept up-to-date and, where necessary,
develop new procedures, or revise existing
ones, for approval by the Cane Testing
implementation by the Service Providers;
1.3 Identify, assess and coordinate the introduction of new cane testing technologies
across the industry.
2. Corrective Action
2.1 Review and make corrections on data where necessary (such as variations in Pol Factor);
2.2 Where corrections to results are recommended, report such to the CTSTC for
approval in terms of Schedule C of the Sugar
Industry Agreement; rule on adequacy and/or need for further action.
3. Planning, Supervision and
Budget Management
3.1 Manage and participate in the development of annual KPIs/Performance Targets for the
Cane Testing Service Level Agreement (SLA);
3.2 Participate in the annualbudget preparation
process;
3.3 Review and approve expenditure incurred by the mills on behalf of DAC laboratories.
3.5 Provide guidance and assistance to laboratory management on technical issues relating to cane
testing.
4. Assurance
4.1 Coordinate and oversee the assizing of all weighbridges, mixed juice and sugar scales
(involving scales company, government department of weights & measures and mill);
4.2 Monitor the functioning of all industry                                                                                                                weighbridges and scales;
4.3 Facilitate techical audits (as determined by
the CTSTC) by approved external auditors to provided under the SLA;
controls and improvements to ensure the integrity of the information;
4.5 Advise the CTSTC and Council on all issues
pertaining to cane testing;
4.6 Manage the Memorandum of Agreement with the University of Eswatini for the Cane Testing
Laboratory
4.7 Monitor operation and condition of all the cane testing equipment.
IMMEDIATE SUPERVISOR:
5. SLA Risk Management
5.1 Establish and update risk management
methodologies, processes and protocols under the SLA;
5.2Conduct an annual risk assessment for the SLA;
5.3 Monitor and manage implementation of all
controls for risk mitigation during the year.
6. Problem Solving
6.1 Receive, investigate and address queries from
growers regarding any unsatisfactory results;
6.2 Follow agreed problem solving procedures in
addressing and resolving problems that arise;
6.3 Document and report on outcomes of problem solving activities.
7. Reporting and Liaison
7.1 Compile and present reports on the status of and Council;
7.2 Interact as necessary with all parties in
resolving issues arising out of the (SLA).
8. Monitor Service Level
Agreement
8.1 Quarterly service meetings between the SLA
Manager and Service Provider representative/s
to discuss service delivery issues, improvement
processes, performance and costs; etc
8.2 Quarterly forums (as an item on the agenda of
the CTSTC meeting) to discuss and, where
necessary and appropriate, to make
regarding SLA specific issues and
improvements.;
8.3 Quarterly Council meetings, with a specific
agenda item, presented by the SLA Manager,
to discuss performance issues for the SLA.
9. Quality Management,
Business Improvement and
Sustainability Programmes
9.1 Coordinate the development, implementation
and maintenance of all quality management
system processes and documentation
throughout the organisation;
9.2 Plan and direct the implementation of a
programme for conducting internal and
external audits, including supplier audits;
9.3 Maintain a high level of awareness of the ISO
9001 system and the importance of customer
requirements throughout the organisation;
9.4 Participate in the development and
implementation of organisation-wide
objectives and targets to support the quality
policy and improve overall performance;
9.5 Coordinate the analysis, review and
improvement of all quality management
system processes and report on performance
of the quality management;
9.6 Coordinate and facilitate the half-yearly
management review sessions;
to the quality management system;
9.8 Identify, train and supervise cross-functional
teams involved in implementation and
maintenance of quality management system;
9.9 Provide guidance and advice to the
organisation on all aspects of the quality
management system;
9.10 Participate in cross-functional teams on
other business improvement initiatives such as
tendering and evaluations, corporate
governance and integrated reporting.
9.11 Manage the implementation and
maintenance of sustainability standards.
9.12 Perform any other dut