Responsibilities
- Develop the strategic and operational plan to driver Business to Business revenue and Business to Business customer growth in the region.
- Provide strategic support to enhance the delivery on regional B2B targets.
- Develop procedures for setting and communicating sales, service delivery and customer service targets and monitoring performance.
- Deploy relevant metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded.
- Performance management, compliance and process governance.
- Lead the management of all B2B customers in the regions, both directly and indirectly.
- Delivery YOY increase in customer satisfaction scores for the B2B business in the regions.
- Business to Business Customer Management.
- Put in place the appropriate governance framework for ensuring that all services are delivered on time and billed successfully through the submission of all appropriate documentation required for service provisioning and billing.
- Accountability for managing collection and minimizing debt for the B2B customers in the region.
- Drive for resolution for all billing, reconciliation and service penalty issues impacting revenue collection and or realizations.
- Monitor and collate all activities of competition in the region and implement or recommend counter measures to win competition.
- Ensure Cross Functional Engagement and Support.
- Build a capable and motivated team to create a high-performance team environment.
Qualifications
- Bachelors in any of the Social Sciences or Arts.
- Post graduate Degree in Marketing.
- Masters in Business Administration would be preferred additional qualification dependent on experience.
- Experience in Sales, customer service or marketing within Telecoms.
- 5 Years’ experience working in B2B within the commercial areas of the Telecoms Sector.
- Sound understanding of telecoms value chain.
- Capacity to interact and establish rapport with very senior levels of Management( customers).
- Candidates must have a total of 10 years selling experience of Telecommunication Products of which 5 must be at a managerial level.
- Professional Membership of relevant Bodies will be an added advantage.
- Candidates must be a team player and result-driven.
