Job Purpose Statement

The Head Information Technology will provide technology vision and leadership in the development, implementation and maintenance of all information technology (IT) programs. This includes but is not limited to formulation of information technology strategy, implementation of appropriate information technology governance frameworks to effectively support business operations, and is also the custodian of the information technology policy.

The is responsible for information technology assets required to run NCBA business operations, effective enterprise business processes together with the underlying infrastructure and telecommunication facilities.

Key Accountabilities (Duties and Responsibilities)

Information technology strategy 40%

• The role draws from NCBA business strategy to define the NCBA IT strategy.

• Work with NCBA Senior Management Team to determine business priorities and direct the allocation of IT resources to effectively meet business requirements.

• Provide overall direction for the technology roadmap, defining technology blue prints that are implemented in furtherance of the NCBA business plans.

Information technology governance 30%

• Use domain knowledge and expertise to define best practice frameworks in Service Management (ITIL), architecture design and implementation, Project Management (PRINCE2) etc.

• Ensure that the Information Technology function at the bank effectively delivers on its mandate to serve the business.

Information technology security and Governance 10%

• Take primary custody of the banks Information security policy, and responsibility for both the strategy and operations that are necessary for the overall protection of the enterprise information assets.

• Use knowledge and experience to define and design strategies necessary to protect the banks information assets.

• Use best practice frameworks required to operationalize practices and processes necessary to ensure day to day compliance to banks information security policy, regulatory requirements and industry best practices.

Business continuity management 10%

• Ensure that all critical business systems are designed to meet defined business availability targets.

• Use domain knowledge and experience to define sufficient resilience for network, hardware, applications together with the accompanying disaster recovery plans

People leadership 10%

• Provide effective leadership to IT department and work with the team in a manner that ensures a conducive work environment and employee satisfaction.

• Facilitate appropriate training and development programs, coaching and mentoring approaches and ensure that appropriate tools and resources are available to staff to execute on their roles and responsibilities.

Job Specifications

Academic qualifications:

• University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications. Master’s degree would be an added advantage.

Professional training:

• Training and certification in in best practice frameworks e.g CBIT, ITIL;

• Hands on and practical knowledge in use of RDBMs e.g Oracle, MS SQL. Certification like OCA/OCP.

• Project Management Certification: PMP or PRINCE2

• Business Continuity training

• Cyber security trainings

Desired work experience:

• Minimum of 10 years’ experience with 5 years in a managerial role within a large highly digitized organization designing, implementing and managing mission critical systems.

• Working experience in a Bank or other financial services organisation preferred.