Main mission:
• Contribute to the achievement of production objectives ;
• Coordinate and supervise the activities of the reception of the garage.
Functions
• Welcome customers, by phone and in person;
• Ensure the application of interdepartmental communication procedures;
• Ensure the diffusion of information to other services;
• Ensure to identify and assess the level of customer satisfaction;
• Switch easily from one language to another;
• Advise customers and offer our services for bodywork, mechanical and electronic work
• Schedule the appointments ;
• Carry out a visual check when picking up the vehicle in the presence of the customer
• Write properly the vehicles Worksheet ;
• Ensure the follow-up of the customer relationship, inform the customer of any additional work to be carried out;
• Check the invoices, their accuracy and be able to provide explanations when returning the vehicle to the customer;
• Perform any other tasks entrusted to him by the General Management
Position profile
• Bachelor’s degree in Marketing, Business Administration, Public Relations or any other related field;
• Minimum 5 years of experience in a similar position;
• Category B driving license required ;
• Methodical, rigorous and manual;
• Have a sense of listening and customer relations.
Assets:
• Holder of a technical training in the automobile sector;
• Knowledge of English and French.
• Interested applicants fulfilling the above-mentioned criteria are invited to submit their application documents including detailed Curriculum Vitae, 3 professional references and a motivation letter through email
• Only applications sent through the indicated channel will be considered.
