Jumia is a leading e-commerce platform in Africa. Our marketplace is supported by our proprietary logistics business, Jumia Logistics, and our digital payment and fintech platform, JumiaPay. Jumia Logistics enables the seamless delivery of millions of packages while JumiaPay facilitates online payments and the distribution of a broad range of digital and financial services.

We are fueled by the belief that technology has the potential to transform everyday life in Africa, for the better. We built Jumia to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Jumia counts over 2,000 people across more than 10 countries, a diverse group of talent with different backgrounds, experiences and perspectives, driven by a common ambition to help build the digital future of Africa.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

This role is a Central role with oversight over several countries that Jumia operates in.

What you will be doing:

• Lead the development and implementation of performance governance frameworks and systems within warehouses across the Group, ensuring alignment with overall business goals and objectives.
• Establish key performance indicators (KPIs), metrics, and targets to measure and monitor warehouse performance across the Group, including productivity, accuracy, efficiency, and quality.
• Design and implement performance measurement tools and dashboards to track and report on performance metrics, providing insights and recommendations to drive continuous improvement.
• Develop and maintain performance governance processes and procedures, including regular performance reviews, scorecarding, and escalation protocols, to ensure accountability and transparency.
• Analyze performance data to identify trends, patterns, and opportunities for improvement, conducting root cause analysis and implementing corrective actions as needed.
• Collaborate with cross-functional teams, including warehouse operations, logistics, and quality assurance, to align performance objectives and priorities with overall business goals and objectives.
• Lead performance improvement initiatives, working closely with stakeholders to develop action plans, implement process changes, and monitor progress towards performance targets.
• Provide guidance, support, and mentorship to Performance Associates and other team members, fostering a culture of accountability, continuous improvement, and high performance.
• Stay informed about industry best practices, emerging trends, and technological advancements in performance governance and optimization, and recommend relevant improvements.
• Prepare and present regular reports and updates on warehouse performance to senior management, highlighting achievements, challenges, and opportunities for improvement.

What we are looking for:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• At least 5 years of experience in performance management, data analysis, or a related field, preferably in a warehouse or supply chain environment.
• Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret data from multiple sources to identify trends, patterns, and opportunities for improvement.
• Proficiency in using data analysis tools and software, such as Microsoft Excel, SQL, Tableau, or Power BI, to manipulate and visualize data for reporting and analysis.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.
• Leadership and project management skills, with the ability to lead initiatives, coordinate efforts, and drive results in a team environment.
• Detail-oriented with a strong focus on accuracy and attention to detail.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to work variable shifts, including evenings, weekends, and holidays, as needed to support operational needs.

And even more for our Jumees:

• Attractive bonus scheme
• Access to Udemy for Business for an unlimited training experience
• Caring perks: private health insurance for self and family, life insurance, optional 3rd tier pension scheme, maternity and paternity leave etc
• Fun at work: company events, fun team building activities

• We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders