Operationally and strategically the Head of Support Services (HoSS) holder is responsible for Finance, Human Resources, Logistics and Procurement, Administration, and IT. They oversee, develop, and provide strategic direction, mentorship and support to their support areas. An active member of the Senior Management Team, this role ensures that all aspects of the Country Office management is represented and considered in decision making

Duties and Responsibilities:

• Lead and manage the support managers nd specialists (including people planning, performance, well-being and development).
• Manage, deliver, and report on current operations and programme support in each area of implementation.
• Establish high performing support teams ensuring high-quality approaches are maintained.
• Develop and improve operational approaches, compliance, and systems, and support the Country Director to build and deliver effective and sustainable interventions.
• Responsible for the strategic development, management, and implementation of the support operations.

Qualification:

• Post graduate degree in Business Administration, finance or accounting professional qualification such as ACCA or CPA.
• Excellent knowledge in reviewing major international donor reports and knowledge of major donor rules including UNHCR, WFP, ECHO, EC, DFID, DANIDA and USG
• Experience working in an ERP system, including supply chain, finance and HR system. Knowledge Dynamics 365 financial software will be an added advantage

Experience:

• At least 7 years’ experience in relevant field
• At least 4 years’ experience with people management
• Experience in a similar role in an international NGO
• Proven leadership skills and a competence in people management
• Proven operational management experience and capability, including in conflict areas