Scope of the role
The Help Desk Focal persons will be responsible for the running of the Help Desks in the designated locations. The Focal persons will be working closely with Youth Motorbike Riders and the public.
- Ensures the Help Desk is fully functional on the stipulated time and days.
- Provides professional support to bike riders by making referrals to relevant service providers such as the Legal Aid Board offices in Western Area Rural, Bo, Kenema and Makeni.
- Take records (and make follow ups) of all referrals made to check progress.
- Ensures referrals are tracked, using standardized tracking tools to be developed by Trocaire.
- Provides monthly disaggregated progress report on all referrals made.
- Gather information on new/available services provided by relevant service providers
- Support and participate in related trainings for project participants.
Requirements:
- Must be between 18-25 years at the time of applying for this role.
- Basic knowledge in Microsoft packages especially Word, Excel, and emails.
- Must have attempted the West African Senior Secondary Certificate Examination (WASSCE). A diploma from a recognised institution (and from any area of study) will be an added advantage.
- For you to be able to perform well in this position, you MUST have the following skills.
- Excellent communication skills.
- Active listening skills.
- Must be able to perform tasks with limited supervision.
- Must be a team player.
