- Replace used amenities in guest rooms.
- Fold terry, make beds, and ensure bathrooms are clean.
- Remove trash, dirty linens and room service items.
- Provide clean linens and terry for dirty ones.
- Answer immediately to requests from guests, as well as from other departments.
- Load cart with supplies such as linens and move it to the required areas.
- Enter guest rooms by adhering to proper procedures and ensure they are vacant.
- Perform a check on all room appliances to ensure they are in good working condition.
- Adjust furniture, desk items, and appliances when necessary.
- Dust furnishings and walls and remove marks from them.
- Carry out floor care duties in the hallway and guest rooms, and vacuum carpets where necessary.
- Adhere to all safety, security and company procedures and policies.
- Provide an immediate report of any safety hazards, injuries, maintenance problems, or accidents to the house keeping supervisor.
- Keep uniform clean and make sure to appear professional always.
- Ensure company standards are followed in welcoming and acknowledging all guests.
- Expect the service needs of guests and provide them even before called upon to do so.
- Genuinely appreciate and thank guests for their visit.
- Apply professional language in communicating with guests and other people.
- Greet guests and take care of requests
- Communicate issues to next shift. Complete required paperwork.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of guest.
- Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
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