Key Responsibilities
- Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
- Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required.. If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.
- Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues. It may be the confirmation of room status to the repair work to be done.
- When needed, assist the Assistant Executive Housekeepers in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.
- Conduct monthly training sessions with existing employees in order to meet the identified training needs.
- Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
- Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
- Assist the Assistant Executive Housekeepers in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.
Skills, Knowledge & Expertise
- HND in hospitality management or related
- 2 to 3 years experience in a supervisory position in housekeeping department Preferably in a 5-star hotel.
- Knowledge and Skills on Cleaning techniques
- Knowledge on cleaning products, equipment and machine
- Knowledge on housekeeping procedures and standards
- Excellent oral and written skills
- Building teamwork, Developing and Motivating others
- Problem solving and decision making
