The position will provide support and responds to requests from users of the information system for all matters relating to equipment and business applications in a logic of continuity of service.
Main activities
- Prepares, installs and troubleshoots office equipment (computers, printers, etc.)
- Handles support requests and resolve incidents
- Internal and external product support
- Installas new infrastructure for internal and external clients
- Provides 2nd line support and training on frequently asked questions
- Conduct inspections on the office visits, monitoring the IT functionality and cleanliness of offices and server rooms
- Analysis of new system requirements and impact analysis.
- Maintain code and document repositories to ensure integrity and traceability.
- Maintain audit trail of tasks and work with resolutions and outcomes.
- Assists in the implementation of other Newrest applications
- Installs and configures computer hardware, software, systems, networks, printers, and scanners
- Monitors and maintains computer systems and networks
- Responds in a timely manner to service issues and requests
- Provides technical support across the company (this may be in person or over the phone)
- Sets up accounts for new users
Profile
Minimum Qualifications, Experience and Competencies
- Diploma in Information Technology (IT)
- Professional certification in IT would be an advantage
- 3 years’ experience in a similar field/position.
- Ability to think through challenges logically.
- A good knowledge of how software and operating systems work.
- Installation and configuration of Mac and Windows operating systems
- Installation and configuration of Android and Apple mobile devices (Smartphone and tablet)
- Management of network devices (switchs) – CCNA would be appreciable
- Knowledge of LAN/WAN, TCP/IP, Vlan, switching, routing
- Knowledge of the Office365 suite; OneDrive, SharePoint, Teams
