Duties and Responsibilities:

• Accountable for adherence to all relevant NRC policies, guidance and procedures.
• Accountable for the implementation of the global, regional and CO specific ICT initiatives, tools, and systems.
• Responsible for the development of new Jigjiga-specific ICT procedures, SOPs, guidelines and tools as needed.
• Responsible for ICT control mechanisms of NRC operations across Jigjiga to ensure compliance with NRC procedures, ICT policy and handbook.
• Responsible for technical guidance, support and capacity building of the jigjiga Area staff.
• Provide input into, and support managing the ICT budget; analysis of cost efficiency, recommendations on needs and balancing requirements to resources.
• Ensure good quality, accurate, timely reports of ICT services are shared internally and to ICT CO in line with regulations & policy.
• Liaise with ICT suppliers and be responsible for smooth and stable work of ICT / communication equipment (laptops, desktops, printers, network equipment, satellite phones etc.).
• Ensure stable, smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in offices and other premises rented by NRC. Ensure the timely updates of all software installed on ICT equipment.
• Be responsible for, and maintain, accurate ICT registries: registry of ICT assets, license registry, sat phones registry, mobile Wi-Fi routers registry, etc. Follow and inform in advance the line manager about the expiration of licenses, ensure the timely procurement request for the new licenses.
• Implement and support the backup system for NRC data. Ensure the regular backups for all required data, proper backup accounting and storage, in line with Security and ICT policies.
• Report all potential fraud cases as per Whistleblowing policy.
• Minimum Requirement:

  Qualification:

  • BSc degree in Computer Science and ICT related fields.

  Experience:

  • 4 years of experience in the ICT field, preferably within the humanitarian sector or the ICT support field.
  • Have experience with mail systems (MS Exchange 2010), web servers (IIS, Apache), scripting languages (Windows/DOS batch), MS SharePoint, server maintenance, Visual Basic, and Excel macros will be highly advantageous.

  Language Requirement:

  • Excellent written and spoken in English communication skills.