The IT Support is responsible for providing maintenance assistance in all computers and related equipment. The IT Support will be expected to work with Aga Khan Nursery and Primary schools.

Key Responsibilities
• Install, configure and maintain computer hardware, network and software systems
• Install and maintain communication equipment for wired and wireless networks
• Ensure timely troubleshooting and repair of faulty ICT equipment, liaising with respective departments and external service providers
• Provide systems support to all teaching and non-teaching staff
• Monitor network and systems servers and peripherals to ensure smooth operation
• Assist in the implementation and support of all ICT initiatives and information systems
• Implement approved security controls and measures to safeguard information system assets
• Assist in the implementation of ICT policies and Standard Operating Procedures
• Ensure compliance with ICT policies and procedures
• Provide technical training to users of ICT services as required
• Resolve technical issues and report through use of the ICT Helpdesk system
• Assist schools in identifying and quantifying ICT needs with guidance from the central office ICT

• Ensure regular updates to operating systems, anti-malware solutions and other systems for all computers
• Maintain an updated inventory record for ICT hardware, software and network equipment
• Maintain and support Audio Visual (AV) systems for learning spaces
• Assist with technical support for CCTV related matters
• Document technical issues and resolutions for future reference and continuous improvement
• Stay updated with the latest technology trends and advancements relevant to the ICT support role
• Provide excellent customer service by responding promptly and effectively to the ICT needs of all users
• Collaborate with other ICT team members and departments to ensure cohesive and efficient ICT operations across all schools and units
• Perform any other tasks assigned by the supervisor from time to time

The requirements
Qualification and experience:
Applicants should have the following qualification and experience
• Bachelor’s Degree in Information System for an accredited college or university with knowledge of Information technology into details.
• At least 2-3 years’ experience in Information Technology practicing

Sector
Social Development
About the Agency
The Aga Khan Education Services (AKES) is one of the largest private, not-for-profit, non-denominational educational networks in the Global South. AKES currently operates over 190 pre-primary, primary, secondary and higher secondary schools and more than 100 non-formal education programmes in diverse geographic locations in Afghanistan, Bangladesh, India, Kenya, Kyrgyzstan, Pakistan, Tajikistan, Tanzania, Uganda and the United Arab Emirates. Most schools offer their respective country’s national curricula, with some schools in East Africa and Bangladesh also offering the International Baccalaureate (IB) and the International General Certificate of Secondary Education (IGCSE). AKES employs over 6,500 teachers and staff and educates over 104,700 students. More information…