The IFB Branch Operations Support Officer is responsible for providing support to branches on IFB-related customer services in accordance with IFB standards and guidelines.
Job Requirements
Academic & Professional Qualification : BA Degree in Accounting/Economics/Business Administration/ Management/related fields.
Experience : At least Four (4) years post qualification experience in a similar role.
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Understanding of Interest Free (Islamic) banking operation, IFB Deposit and Investment/Financing products and working knowledge Shari’ah principles pertaining to IFB.
- Understanding of relevant Shari’ah requirements applicable to Islamic financial business.
- Knowledge of IFB mode of finance/investments and associated risks
- Proven experience in bank processes standardization and process improvement.
- Knowledge and effective application of all relevant banking policies, processes, procedures and internal control guidelines to consistently achieve required compliance standards or benchmarks.
- Proven experience within a Customer Service environment.
