Timely and effective resolution of complex customer issues and concerns

∙ Improved collaboration and communication with other support teams and departments

Collaborating With Other Departments 

Activity Objectives: 

∙ Ensure customer needs are met by collaborating with other departments and teams ∙ Provide effective cross-functional communication and support

Tasks to be performed. 

∙ Work collaboratively with call center, sales, marketing, technical support, and other departments ensure customer needs are met

∙ Share customer information and feedback with other departments to inform decision-making and strategy development

∙ Provide feedback and suggestions to other departments to improve customer service and support Outputs 

∙ Improved cross-functional communication and collaboration

∙ Improved decision-making and strategy development based on customer feedback and insights

Managing Leads & Follow Up Activities 

Activity Objectives: 

∙ To manage customer leads and inquiries effectively.

∙ To follow up with customers and potential customers to maintain interest and generate sales.

∙ To maintain accurate records of customer interactions and transactions.

Tasks to be performed. 

∙ Keep track of customer inquiries and leads in TMS

∙ Respond promptly to customer inquiries and follow up as necessary ∙ Maintain accurate records of customer interactions and transactions ∙ Follow up with potential customers to maintain interest and generate sales Outputs 

∙ Improved customer engagement and interest.

∙ Accurate records of customer interactions and transactions

∙ Timely and effective follow-up with customers

QUALIFICATIONS & EXPERIENCE 

∙ Minimum of 2 years’ experience in similar role

∙ Bachelor’s Degree or Diploma in relevant field