The ICT4D Manager is accountable for the management of ICT4D systems and services within  the Country Programme in accordance with established agency ICT policies, procedures, and  service standards to support high-quality programs serving the poor and vulnerable. The role

operates at the intersection of Operations and Programmes, providing overall strategic  coordination, day-to-day effective planning, and management, as well as key technical  oversight of and assistance for the responsible and impactful use of ICT4D in the Country  Programme and its projects. The incumbent will ensure that programs follow innovative best  practices using appropriate technology to increase impact and efficiency and will also be  responsible for delivering appropriate capacity-strengthening activities and support related to  ICT4D to relevant CP staff. They are a member of the global ICT4D community at CRS and  interface with the GKIM ICT4D team on a regular basis.

Roles and Key Responsibilities 

• Develop the CP’s ICT4D Strategy and manage its implementation, ensuring the effective  use of digital technology across the CP’s program portfolio.
• Partners with program staff to prioritize and support integration and evolution of ICT4D  solutions in improving program implementation. This will include supporting programs to  deploy, digitalize, analyze, visualize, and initiate the process of various surveys, reporting  forms, and systems.
• Deploy, configure, and maintain ICT systems and databases, including networks, servers,  and telecommunications. Troubleshoot and address issues to ensure optimal  performance.
• Configure and maintain applications and user devices. Provide timely and quality service  delivery, technical support, and advice to user requests to ensure proper user access to  agency business data and information.
• Provide technical support and advice on the use of CRS’s standard ICT4D solutions.
•  Identifies and addresses capacity-strengthening needs in terms of ICT4D approaches and  solutions.
• Supports the procurement of ICT4D software and hardware and oversees the CP’s ICT4D  device fleet.
• Resolves day-to-day issues related to the use of ICT4D solutions across the CP.
•  Prepare statistical reports for ICT4D-generated data using Power-BI, CommCare, and  other platforms.
• Establish SOPs to ensure required agency standards are met by staff and partners.
•  Provide input to MEAL system design and review discussions.

Education and Experience: 

• Master’s Degree in a relevant discipline related to development and Monitoring,  Evaluation, Accountability, and Learning (MEAL): ICT, statistics, mathematics, computer  science, Information Systems, etc.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco  Certified Network Associate or equivalent, Microsoft SharePoint Foundations or  equivalent, and ITIL Foundation Certified.
• Minimum of Four years of work experience in a position with similar responsibilities.
•  Experience in introduction, design, implementation, and adoption of relevant technology  and data management tools.
• Prior experience in international development/NGO sector.
• Experience with CRS’s standard ICT4D solutions.
• Experience with capacity strengthening and strategy development.

Knowledge, Skills, and Abilities (KSAs) 

• Ability to use CommCare, PowerBI, SPSS or STATA
• Ability to operate various word-processing software, spreadsheets, and database  programs.
• Able to work with diverse groups of people in a multicultural, team environment. • Self-motivated and able to work without close supervision, including prioritizing work and  multi-tasking to meet deadlines.
• Excellent organization, planning, and analytical skills; detail-oriented knowledge of  records management procedures
• Interact and maintain good working relationships in a cross-cultural environment.
•  Carry out multiple tasks and meet deadlines.
• Individuals must possess the ability to influence without direct authority.
•  Ability to effectively communicate both verbally and in writing complex, technical systems. and processes to non-technical audiences.
• Proactive, resourceful, solutions-oriented, and results-oriented.

Agency REDI Competencies (for all CRS Staff): 

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they  create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These  are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill  his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
•  Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is  considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
•  Collaborates with Others – Works effectively in intercultural and diverse teams.
•  Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to  learn new things.

Agency Leadership Competencies: 

• Lead Change – Continually looks for ways to improve the agency through a culture of agility,  openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and  enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency  strategy and team priorities.

Key Working Relationships 

• Head of Programs (HoP)
• Head of Operations (HoOP)
• ICT Manager and Officers
• Chiefs of Party, Programme Directors, and Managers
• Global ICT4D Advisor
• ICT4D-aligned staff on projects
• MEAL staff