This position offers a unique opportunity for a qualified, motivated, and committed individual to profoundly impact and influence children through operational excellence. By excelling in this role, under the overall guidance and supervision of the Deputy Representative Operations, you will contribute to the overall achievement of transformative results for children by delivering on the following key responsibility areas, but not limited to:

1. 1. Lead and manage the ICT function and provide technical and operational guidance and support to enable the implementation of corporate ICT priorities, solutions, and services.
   2. Enhance collaboration and build strong internal and external relationships.
   3. Improve results delivery through building and strengthening relationships with counterparts, i.e., government, sister United Nations agencies, international nonprofit organizations (INGOs) and Civil Society Organizations (CSOs).
   4. Foster innovative solutions, promote creativity and innovative thinking to re-engineer work processes and make the best use of technology within and outside UNICEF.
   5. Provide guidance and technical support in the identification and deployment digital solutions for T4D and guide the review of technical solutions to ensure UNICEF standards and Technology Playbook are followed.
   6. Support capacity building initiatives to enhance the competencies, capacity and knowledge within the programmes on digital development.  Train UNICEF staff, partners, government counterparts and other end users in digital development and technology innovation.

To qualify as an advocate for every child you will have…

Education:

• An advanced university degree from an accredited educational institution in one of the following fields is required: computer science, software engineering, information technology management, business administration or another relevant technical field.

*A first-level university degree in a relevant field combined with seven years of professional experience may be accepted in lieu of an advanced university degree.

Experience:

• A minimum of five years of professional experience in information technology management and business operations in a large international organization and/or corporation is required.
• Experience in a UN organization is an asset.
• Experience in managing an ICT team is required.
• Experience with open sources, mobile and web-based technologies is required.
• Experience working in T4D/ICT4D programme design, service design, and field deployment/implementation in developing countries is a strong asset.
• Experience working in a developing country is considered as a strong asset.
• Background and/or familiarity with emergency is considered as an asset.

Technical knowledge and skills:

• Certification and/or proven skill in one or more of these several ICT technical competencies: ICT Project Management, Business Analytics, Business Relationship Management, Information Security, ICT4D Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming is required.
• Formal project management certification (Prince II, ITIL, etc.) is an asset.
• Knowledge and experience in working with Microsoft (including SharePoint) and middleware cloud platforms are desirable.
• Knowledge in carrying out market research, costing and acquisition of potential Infrastructure, Security and Communications solutions and / or components, recommending hardware and software. Assist in the writing of Terms of references for external vendors and in the recruitment of T4D consultants or coordinators are desirable.
• Knowledge to develop and implement processes, SLAs and operations procedures to ensure effective management and operations of UNICEF ICT Infrastructure, Security and Communications, including monitoring and compliance with such and reports to management on regular basis is an asset.

Language:

• Fluency in English is required, both strong verbal and written skills.

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

(8) Nurtures, leads and manages people