ICAP at Columbia University, is a global health leader situated within the Columbia University Mailman School of Public Health in New York Citv. ICAP’s global team supports programs and research that address major health issues, HIV, Covid -19 response, malaria, tuberculosis, maternal and child health and non-communicable diseases. Headquartered at Columbia University’s Mailman School Of Public Health in New York City, has offices in over 20 countries. Our multidisciplinary team includes staff with technical, clinical, implementation, research. operations, program, and financial management expertise.

ICAP ensures the wellness of families and communities bv strengthening health svstems around the world.

The IT Assistant will be responsible for maintaining ICAP South Sudan IT Equipment’s, user support, providing users with on-the-job training and general support to the IT System.

The Information Technology Assistant under the direct supervision of the HR & Admin Manager

User and Client system support:

Setting up and management of desktops, laptops, printers, and mobile devices

Provides office level network administration, including routine troubleshooting, maintenance, and hardware\software upgrades.

Ensures that ICAP South Sudan information and systems are protected in a manner consistent with information security policy, procedures, and standards.

Facilitates preparation for videoconferences and other collaborative activities, such as Webex, Zoom and GoT0Meeting sessions.

Manages all local IT assets and assists clients to manage data.

Identification Of routine desktop and application support issues and provision of training for staff as required.

Regularly update anti-virus programs and ensure the entire network and computers are virus-free. Establishing a clear back-up policv and svstem; regularlv making back up and ensure archives are made and stored as scheduled for the ICAP, South Sudan office and undertake the necessary steps for this activity including designing a schedule and materials list; recovery of all databases and their management.

Maintenance of IT User Guide and ensuring user compliance with IT policies and guidelines

Management of IT equipment inventory and loaner Equipment pool Support M&E unit in all data management processes

Perform any other related duties/ activities as assigned by supervisor.

Management of IT equipment inventory and loaner Equipment pool Support M&E unit in all data management processes

Perform any other related duties/ activities as assigned by supervisor.

ICAP is looking for a candidate with the below required skills & experiences:

Diploma in Computer Science or Management Information Systems, CornpTIA A+, Network + certification or Equivalent and or any other related field

At least 2 years’ experience in similar capacity. Ability to prioritize workload.