Key Responsibilities:

• Job allocation based on vendor capacity and responsiveness in conjunction with the Vendor management team.
• Cost-conscious scheduling to ensure the elimination of avoidable costs in the delivery of TbM products offering.
• Collaborate with CX agents to ensure the right visibility is provided to customers during execution.
• Maintaining On-Time Delivery as per customer requirement (internal / external customers).
• Optimize experiences by challenging business rules/limitations where possible.
• Ensure accurate vendor invoicing and timely payments in accordance with contractual agreements.
• Follow laid-down mechanism and processes for speedy issue resolution to protect customer outcomes in sync with CX.
• Embrace an entrepreneurial mindset to quickly convert impacts into business opportunities.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders to achieve shared goals.
• Customer Centricity: Prioritize customer needs and expectations in all aspects of work.
• Maintains data integrity through accurate inputs/updates to all related systems like TrakIT etc.
• Strong analytical and reporting skills to effectively communicate insights and recommendations.

Who are we looking for

• 3+ years of experience in a similar role, preferably in the logistics or transportation industry.
• A strong sense of urgency and entrepreneurial mindset.
• Knowledge of the local market and regulatory requirements.
• Excellent communication and negotiation skills.
• Fluency in English.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• A strong team player with a customer-centric mindset.
• Understanding of route planning, import/export procedures or distribution operations.
• Excellent stakeholder management.
• Proficient in MS Office and curious about new tools and technologies.

We are committed to creating a diverse and inclusive workplace, and welcome applications from candidates from all backgrounds. We also provide reasonable accommodations for candidates with disabilities. If you are motivated and performance-driven, and have a passion for delivering high-quality customer outcomes, we encourage you to apply for this exciting opportunity.