- Develop ODU installation organization i.e. territory dimensioning in line with sales clusters with requisite governance through supervisors with optimal span of control.
- Job tickets SLAs as defined e.g. 3 hours installation, 4 hours relocation and recovery, 2 hours fault/ repair ticket post confirmed schedule.
- Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installer supervisor on Zoom/ Teams to ensure ways of work governance metrics are in place.
- Establish departmental process for installations maintenance and enforce strict adherence.
- Management of CWIP to deliver on installation equipment not to be obsolete in warehouse.
- Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work.
- Ensure all necessary documentation for regulatory compliance is adequate and readily available.
- Keep track record of the routers leased to customers and ensure recovery for non-compliance customers is done as per the company guidelines.
- Accountable on stock availability to installers at warehouse and Airtel shops, reconciliation any other stock management issues in the channel.
- Collaborate with Supply Chain Management Team, validate requests and raise the purchase of ODUs, installation equipment based on agreed standards.
- Provide support and ensure effective process management of service provider and installer vendors.
- Establish procedure from improving roll out, maintenance and removal of ODU and other equipment.
- Ensure and coordinate various activities with Supply Chain Management for warehousing and dispatching of installation elements to specific locations.
- Track and follow up on equipment delivery for ODU rollout (Local and imported).
- Installer Team Management.
Qualifications
- University degree in Telecom Engineering, Networks, Technical or Electrical or equivalent qualification.
- Professional Qualification in Project Management Techniques.
- IT Literacy and business education, an added advantage .
- Able to operate in a performance driven organization.
- Minimum 5 years’ experience in technical role Telecom/ DTH/ ISP.
- Category Understanding – Understanding the competition landscape within the OPCO – players, the market size, regulations, technologies used devices offered, spectrum used etc.
- Latest technology and processes used in related industries such as Satellite TV, Computer peripherals etc.
- Proven team Leadership skills – Ability to influence and get things done quickly is critical.
- Resilience and ability to deliver against stretch targets.
- Strong entrepreneurial spirit.
- Analytical skills and ability and strong Commercial Acumen.
- Building team skills as this is new business.
- Proficient with Microsoft Office Suite or related software.
- Able to operate in a performance driven organization.
- Good organizational and teamwork skills (ability to get the best out of the team).
