Internal Control Office ( Entry Level) – Kampala, Uganda
Location: Kampala, Uganda
Reports To: Credit Operations Manager
Employment Type: Full-Time (6 months probation)
Deadline: August 4, 2025
Start Date: August 11, 2025
Position Overview
We are seeking a highly analytical and detail-oriented Internal Control Officer to safeguard the integrity, compliance, and efficiency of our digital credit operations. This critical role involves meticulously monitoring end-to-end credit workflows, conducting regular audits and client verifications, and proactively investigating anomalies, exceptions, and potential fraud cases.
You will play a key part in upholding our credit policies, identifying opportunities for internal control improvements, and providing essential training to ensure robust risk mitigation and ethical financial decision-making across the organization.
About Numida
Numida is a fintech company dedicated to serving real people, living real lives, and facing real problems. We provide personalised financial solutions to micro, small, and medium enterprises (MSMEs) across East Africa, with a focus on making our impact felt in our customers’ daily lives.
Roles and Responsibilities
Credit Process Monitoring and Compliance
- Review end-to-end digital credit workflows (application, underwriting, disbursement, monitoring, and recovery) for control gaps.
- Conduct regular audits of loan files to ensure compliance with credit policies and
SOPs - Ensure all disbursed loans meet KYC requirements (e.g. valid National ID, signed contracts, Business records etc)
Client Verification & Field Visits
- Conduct spot checks and field visits to verify client existence, business legitimacy, and loan utilization
- Make follow-up calls to clients to confirm loan details and assess client experience
- Visit high-risk clients or flagged accounts for further assessment
Exception Reporting and Investigations
- Support identification and investigation of suspected fraud cases (e.g. impersonation, ghost clients)
- Investigate anomalies, exceptions, or deviations from standard credit processes (e.g., unauthorized overrides, irregular disbursements, suspicious phone number changes, or repayment behaviors).
- Maintain a log of incidents and corrective actions taken.
• Compile and submit weekly and monthly reports on trends, key findings, and recommendations for process improvements.
Declined cases review
- Review at least 90% of all dismissed loan applications daily to verify the validity of rejection reasons.
- Identify unfair loan dismissals caused by inefficiencies, incorrect assessments, or reversible issues and recommend corrective actions.
- Work closely with CROs to address identified gaps and improve decision-making processes.
Training & Support
- Provide refresher training on credit policies, compliance standards, and fraud prevention
- Serve as a resource to Credit Operations and Team Leads for compliance-related clarifications
- Recommend improvements to internal controls based on audit findings
Qualifications & Skills
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Minimum of three years prior experience in credit assessment, loan underwriting, or compliance within a financial institution is an added advantage.
- Strong analytical and decision-making skills with keen attention to detail.
- Ability to review large volumes of applications efficiently while maintaining accuracy.
- Excellent communication and report-writing skills.
- Proficiency in using loan management systems and data analysis tools.
- Strong ethical judgment and commitment to fairness in financial decision-making
Apply today and join our mission to transform financial services for East African entrepreneurs.
