Operations:
- Assist in emergency operations: Support the coordination of emergency response activities, including monitoring emergency situations, communicating as first responders & updating response plans.
- Liaising via phone & email with clients and providers.
- Corresponding with medical desk for medical reviews, medical claims & medical guidance on cases.
Data Management:
- Collect, analyse & maintain emergency response data.
- Ensure accurate documentation of incidents & activities.
Administrative Support:
- Perform general administrative tasks such as scheduling meetings, preparing reports & maintaining emergency contact lists.
- This also includes the processing of claims & raising of PO’s.
Additional Duties:
- Perform other duties as assigned by the Operations Manager.
Client services:
- Research potential clients for medical assistance services.
- Assist in communicating with clients via email & phone.
- Respond to client inquiries, gather relevant information & provide updates.
- Follow up on action items resulting from client meetings.
Network management:
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- Research potential clients worldwide.
- Contact, attend meetings & contract networks providers / facilities worldwide.
- Liaise via email & telephone with potential providers & existing providers.
- Update network database continuously.
- Create & maintain network maps & data.
- QUALIFICATION
Recent graduate in a relevant discipline (desirable)
- EXPERIENCE
- Minimum of 1 year/s of demonstrable relevant Administration experience (desirable)
- LANGUAGE
Fluent in English (essential)
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