- Provide technical assistance to staff and on hardware and software and system related issues
- Setting up new computers, networks, and software for new employees including adding to Domain
- Provide Support to Office 365 Suits including SharePoint online, MS Teams, OneDrive for Business
- Follow established procedures and processes for computer maintenance including ticketing
- Provide training and support to staff on the use of computer systems and software
- Supporting the maintenance of existing computer systems, including troubleshooting problems with hardware and software
- Assisting with computer and network security by scanning for vulnerabilities and viruses
- Participate into the day to day IT support for the Prime service business activity
- The candidate should have first exposure on a Windows environment and SQL
Required Qualifications
- Bachelor’s degree in information technology, Computer Science, or related field
- Knowledge of computer systems and software
- Knowledge of network and system security
- Familiarity with hardware and software installation
- Excellent problem-solving and troubleshooting skills
- Strong communication and customer service skills
- Able to work independently and as part of a team
