Job responsibilities

JOB DESCRIPTION

• Handle all activities relating to investment registration such as, processing applications, assisting clients, responding to client queries, communicating decisions on different steps of the application;

• Ensure efficiency of the registration process and maintain at all times excellent and timely services to business clients as defined in the client charter;

• Carefully review and analyze all client applications and requests to ensure adherence with laws and regulations governing investment registration

• Provide clear, accurate and courteous client feedback over the registration system platforms and to talk in clients;

• Prepare and submit comprehensive reports and statistics regularly and as and when required;

• Perform any other relevant duties assigned to her/him by the hierarchical supervisors

KEY COMPETENCIES REQUIRED

• Good command of the regulatory framework governing investment registration and incentives;

• Demonstrated experience in dealing with investment registration matters;

• Critical thinking and problem solving skills with ability to propose and implement solutions to moderately complex client queries and requests;

• Excellent organizational and time planning skills with ability to manage heavy workload and ensure rapid processing of applications and requests;

• Strong computer skills with demonstrated ability to process workload through online based systems; • Good interpersonal and communication skills with ability to communicate with clarity and courtesy to business clients and stakeholders and maintain strong relations with them;

• Good teamwork skills with ability to contribute strongly within a team to ensure collective achievement of daily tasks;

• Strong command of written and spoken English;

• Proficiency in French and Kinyarwanda is an added advantage;