Pact Zambia is currently seeking a self-motivated, highly competent and outcome-oriented individual to fill the position of IT Assistant and support the PACT Zambia ICT department.

Pact exists to help create a world where those who are poor and marginalized exercise their voice, build their own solutions, and take ownership of their future. The IT Department contributes to realizing this by providing quality ICT related support to all ZIH project staff and the Country Office.

The IT Assistant is responsible for providing technical support and assistance to the organization’s IT infrastructure and end-users. This role involves maintaining and troubleshooting hardware and software systems, assisting with network administration, and ensuring the efficient operation of IT resources.

Key Responsibilities:

• Provide timely and effective technical support to ZIH project staff, resolving hardware and software issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Troubleshoot hardware and software problems.
• Deliver user support for the ZIH Project, whether in-person or remotely.
• Occasionally provide support outside of regular working hours.
• Assist in managing and maintaining the organization’s network infrastructure, including switches, routers, and firewalls.
• Monitor network performance and security, ensuring the network remains stable and secure.
• Assist in setting up and managing user accounts, permissions, and access control.
• Install, update, and configure software applications on user computers.
• Assist in maintaining the organization’s cybersecurity measures, including antivirus software, firewalls, and intrusion detection systems.
• Help educate end-users about security best practices.
• Maintain accurate records of hardware and software inventory.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience in providing IT support and troubleshooting.
• Knowledge of computer hardware, software, and network systems.
• Familiarity with operating systems (Windows, macOS, Linux).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
• Minimum of 3 years’ experience in a similar role with limited supervision, demonstrating an understanding of health information systems within a fast-paced environment.