To streamline and support the IT department in supporting teams in the implementation of the department activities.
Key Responsibilities:
• Provide technical assistance to staff on hardware and software issues.
• Install, configure, and troubleshoot hardware and software.
• Monitor and maintain computer systems and networks.
• Set up accounts and user profiles.
• Provide system administration and maintenance.
• Respond to and diagnose technical hardware and software issues.
• Research and recommend new technologies.
• Create and maintain documentation of technical processes.
• Follow up with users to ensure their technical issues have been resolved.
PERSON SPECIFICATIONS
Experience and Qualifications.
• Diploma or bachelor’s degree in information systems, information technology, computer Science, or related field.
• 1 years of experience in IT support.
• Knowledge of CCNA and Database Management
• Knowledge of hardware and software installation, troubleshooting, and maintenance.
• Able to diagnose and resolve technical issues.
• Critical thinking and Innovation and creativity.
Desired
• A visionary and values aligned individual who is ready to learn.
• Experience in CCNP and Systems Development.
• Technological skills.
• Information literacy.
Skills & Personal Attributes:
• A good collaborator, team player and listener
• Good organizing and coordinating skills.
• Good communication skills.
• Strong analytical and problem-solving skills.
• Detail-oriented.
Suitable and qualified candidates should follow this link https://forms.office.com/e/sM69z0y9EX to access and complete the application form
