WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.
- Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
- Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
- Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
- Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
- Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
- With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
- Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
- Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.
- Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
- Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
- Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
- A minimum of 4 years in IT operations support.Has experience resolving more complex technical issues.
- Has worked with head of units in defining requirements for functional area.
- Has experience with the application of client services standards to resolve or escalate clients’ service problems.
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.
General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
