Job Purpose:
To ensure reliable, secure, and efficient operation of all e-channels by providing continuous support, monitoring performance, resolving incidents, and maintaining seamless digital banking
services in line with ITIL best practices.
Key Result Areas:
• Service Support & Critical Process Management: Provide daily operational support for Core Banking Application Services and other mission-critical business applications, ensuring uninterrupted functionality. Execute and monitor End-of-Day (EOD), End-ofMonth (EOM), and End-of-Year (EOY) processes in strict compliance with bank policies and standard operating procedures. Maintain
system reliability to support critical business cycles, minimizing disruptions and ensuring seamless operations.
• Core Banking Application Management: Oversee all Core Banking Application Services, including FlexCube and peripheral applications, ensuring seamless operation, error resolution, and performance optimization.
• E-Channel Systems Support: Assist the Supervisor-IT Applications in managing customer-facing digital platforms such as internet banking, Agent Banking, URA Etax, ATM servers & endpoints,
Mobile Banking, SMS platform, MoneyGram, Western Union, and MasterCard.
• ITIL Framework Compliance: Ensure utility and warranty for all services under the function, adhering to ITIL best practices for service management.
• Disaster Recovery & Business Continuity: Manage and maintain disaster recovery plans and business continuity protocols for critical systems.
• System Maintenance & Upgrades: Conduct testing, installation,nmanagement, and upgrades of applications and services within the function.
• Incident & Problem Resolution: Address service requests and technical issues promptly to minimize downtime and ensure operational efficiency.
• Process Improvement: Develop, document, and enhance processes and procedures for systems under the function to improve reliability and performance.
• Performance Reporting: Generate and distribute weekly and monthly performance reports for all managed systems.
• End-of-Day Operations: Execute close-of-business processes in compliance with established policies and procedures.
• Third-Party Vendor Management: Support the Supervisor-IT Applications in monitoring third-party e-channel hosted systems, ensuring adherence to agreed SLAs and optimal performance.
• Continuous Monitoring: Proactively oversee system performance to maintain service reliability, aligning with ITIL standards for utility
and warranty.
Financial Responsibility:
• N/A
Person Specification
Education & Training:
• BSc (Honours) Information Technology, Computer Science, Electrical
Engineering or Computer Engineering or related field.
• ITIL Foundation Certificate in IT Service Management is an added
advantage
Skills & Experience:
• At least 3 years’ experience in managing business applications
running on WebLogic and other web servers.
• Technical training in basic Linux systems administration.
• Application integration experience.
• Delivery channels management experience.
• Product knowledge and development certification.
• Knowledge of PC and server operating systems.
• Understanding of Microsoft SQL and Oracle databases.
Business Behaviours:
• Excellent customer service and interpersonal skills
• Consistently approaches work with energy and positive, constructive
attitude
• Superior organisation and communication skills, both verbal and
written
• Strong attention to detail and skills in monitoring
• Positive and constructive attitude towards work
• Proven initiative, good judgement and confidence
• Ability to meet deadlines without close supervision
• Total commitment to quality and attention to detail
• Impeccable integrity
Interested candidates should submit their applications with a recent
CV, copies of all academic transcripts, certificates and testimonials,
daytime telephone contact, postal and email address and three
competent referees not later than Wednesday, 15th April 2026 by