• Develop, plan, implement, and manage IT best practices (e.g., ITIL version 4) for the installation, maintenance, and security of IT systems, end-user hardware, and IT network infrastructure.
• Develop, review, and implement policies related to IT systems and network security, disaster recovery, IT management, and IT infrastructure
• Manage outsourced IT team ensuring that they achieve objectives on agreed KPIs
• Monitor and analyse the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company.
• Direct the activities of the IT help desk to ensure the IT needs of users are met.
• Manage development projects to integrate new technologies into existing systems with minimal to zero business interruption while maximising value for money.
• Periodically audit the network, and perform penetration testing to check for systems/network vulnerabilities then implement mitigation, corrective, and preventive measures as required.
• Overseeing the implementation of IT projects in accordance with business and IT strategy.
• Track and maintain assets inventory.
• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions.
• Prepare cost benefits analysis reports when upgrades are necessary, continuously analysing vendors to ensure they offer the best possible service and value for company needs.
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
• Develop, execute and test disaster recovery procedures, and maintain three-tier data backups.
• Conduct any other activities as may be required to ensure successful IT-enabled operations and business performance for NEI.

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Networking Engineering, Information Technologies, Software Engineering, Computer Engineering, or related disciplines.
• At least 3 years of experience working in IT Operations, at least 1 year in a managerial or supervisory role.
• Demonstrated initiative and ability to self-manage.
• Up-to-date knowledge of industry-standard computer hardware and software systems.
• Experience and ability to lead/manage teams.
• Ability to communicate clearly and effectively, both oral and written, in English and Swahili in a multi-cultural environment and across people of different outlooks & experiences.
• Expertise in installing, troubleshooting, and maintaining common office productivity suites (Microsoft & Google), ability to generate report, analyze, visualise, & present data.
• Integrity, Passion to learn, critical thinking, and synthesis.
• Strong in problem-solving skills. Experience in Project Management is an advantage.
• Familiarity with LDAP, IT Devices Management, ERP Systems, and Cloud computing environments (Microsoft Azure, AWS, Google Cloud).

Reporting structure

• Reports to: Vice President of Operations (VPO)
• Line Reports: Contracted IT Team