Zeraki is all about using technology to solve some of the toughest challenges encountered in providing quality education in Africa. Our cutting edge solutions, provide insights that enable informed decision making, provide access to quality instruction and take the stress out of everyday administrative tasks.

As the IT Manager, you will be responsible for managing our entire IT infrastructure, ensuring that all systems operate smoothly and efficiently. You will work closely with the CTO and other department heads to implement technology solutions that align with our strategic goals and meet the needs of our customers.

Key Responsibilities

• System Management: Oversee the installation, maintenance, and enhancement of hardware and software systems. Ensure optimal performance and reliability of all IT resources.
• Network Administration: Manage network servers and technology tools. Monitor system performance and manage security protocols to ensure data protection.
• Asset Management: Manage inventory of IT assets, ensuring proper documentation and availability of hardware and software.
• Tech Support: Provide leadership for the IT support team. Ensure timely resolution of internal and customer-facing technical issues.
• Project Management: Lead IT projects, including system upgrades, migrations, and integrations. Ensure projects are delivered on time and within budget.
• Vendor Management: Negotiate with software and hardware vendors to procure technology solutions that are cost-effective and meet our operational requirements.
• Security Oversight: Develop and implement security protocols to protect data and IT systems from cyber threats. Conduct regular security audits and updates.
• Training and Development: Organize training sessions for staff to ensure they are proficient in using technology and systems effectively.
• Strategic Planning: Assist the CTO in planning for IT growth and system scalability as the company expands. Provide insights and forecasts for budgeting and strategic decision-making.
• If you are a detail-oriented, highly skilled individual with a passion for software quality, we would love to hear from you. Please complete your application at the following link

Requirements

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Manager or similar role, preferably in a tech or startup environment.
• Strong understanding of computer systems (hardware/software), networks, and security protocols.
• Excellent project management skills and the ability to lead a team.
• Strong problem-solving and communication skills.
• Experience in managing, deploying, and troubleshooting core IT services (e.g., SaaS platforms, network administration, data storage solutions).
• Familiarity with educational technology and SaaS environments is highly advantageous.