Hesu is licensed under Tanzania Revenue Authority to operate ICD facility since 2012. Its welllocated depot site includes 9 acres of paved yard; with the capacity to store 3800 Twenty Foot equivalent units (TEUS) stacked 5 high. Hesu is one of the most strategically located inland container terminals, situated just off Nelson Mandela road 5 km from the port. This fully secured facility operates with its state of the art handling equipment include empty handlers, forklifts, reach stackers, prime movers and trailers ensuring a definite first in/ first out stacking configurations. Our facility includes a 2-floor office block (750sqm) that accommodates customs & port authorities, shipping lines and logistics service providers. In a technologically driven era, Hesu ICD understand the importance of efficient solution to the ever growing needs of its Clients and the computerized Depot Management System is fully geared to comply with all customer requirements as well as local customs protocol via provision of Edi & web service implementation.

SUMMARY

Responsible for overall IT operations in the company. Ensures that the companies’ IT systems, integrations, and networks are running smoothly and efficiently.

Handling IT department tasks to make better decisions, cut costs, and boost performance across various areas, from logistics system SAP and customer service to inventory management and supplier collaboration, and to ensure that the company’s IT systems and networks are compliant with all applicable standards and regulations.

Essential Duties and Responsibilities:

The IT Officer – will deliver the following activities:

• Manage the day-to-day operations of the IT department in the country
• Manage sales orders within SAP, from order entry to delivery, ensuring accuracy and timeliness.
• Track goods and supplies in real-time
• Maintain seamless communication with internal and external stakeholders, including customers, sales teams, and various departments to enhance efficiency and exceed customer expectations.
• Offer root cause analysis for complaints and propose corrective actions for management review.
• Ensure the uptime and performance of the company’s IT systems, integrations and networks Provide technical support to users
• Manage IT budget
• Ensure that IT systems and networks are compliant with all applicable standards and regulations

QUALIFICATIONS

• Bachelor’s degree in computer science, information technology, or a related field
• 2+ years of experience in IT management Proficient in the handling of ERP such as SAP is added advantage..
• Knowledge of export and domestic laws and regulations.
• Strong multitasking and analytical skills with the ability to provide recommendations.
• Excellent written and verbal communication skills.
• Outstanding customer service, interpersonal, and organizational skills.
• Advanced Excel skills.
• Experience in managing IT budgets
• Experience in working with Logistic , clearing and forwarding , ICD, ICDV companies
• Experience in implementing and managing IT systems and networks
• Experience in ensuring IT compliance with all applicable standards and regulations

DESIRED SKILLS AND KNOWLEDGE:

• Strong project management skills
• Strong communication and interpersonal skills
• Strong vendor management skills
• Strong leadership skills
• Knowledge of IT best practices & IT industry in the country