Key Accountabilities (not all-inclusive)

• Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
• Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
• Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
• Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
• Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
• Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
• Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Assist in IT projects management cycle by performing assessment, writing Scope of works and Bill of materials, managing, evaluating, and supervising IT contractors.
• Assist in designing, installing, and maintaining both on premises and cloud Technology Infrastructure.
• Assist in installation and configuration of FortiGate firewalls, Network Switches, IP PBX, Wireless Networks, Point to Point networks, IP CCTV, Access Control, VSATs and Windows/Linux Servers.

Eligibility Criteria

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area.

Language:

• General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.