Responsibilities
- Resolve up to Tier 2 Technical (endpoints and networks) incidents and service requests within Service level agreements.
- Help improve ticket documentation by logging essential details in the system.
- Comply to endpoints (laptop and tablets) and networks processes.
- Follow detailed procedures for troubleshooting hardware, software, and user errors.
Career Growth and Development
We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- 3 – 6 months of experience in IT related fields.
- Foundational networking skills
- Technical Skills, Understanding of:
- Mobile Device Management (MDM) Tools
- Windows and Android OS
- Microsoft Deployment Toolkit (MDT)
