• The job holder will play a key role in supporting our critical IT infrastructure, ensuring smooth operations and scalability across all our hospital locations.

Summary of Responsibilities

• Assist senior IT staff with the installation, configuration, and maintenance of Active Directory Services for user and group management.
• Support the virtualized environment by provisioning, configuring, and troubleshooting virtual machines.
• Assist with the management and maintenance of NAS storage solutions.
• Gain experience with both Microsoft Azure and AWS cloud services, including basic deployments and management tasks.
• Support the migration of on-premises workloads between multiple Cloud & Local Environments (Private cloud, Azure & On-premise) ensuring efficient and secure transitions.
• Participate in the maintenance and troubleshooting of LAN and WAN network infrastructure.
• Assist with endpoint administration tasks, including operating system deployments, patching, and configuration management.
• Provide first-line technical support to end-users via phone, email, and in-person assistance.
• Document IT procedures and troubleshoot user issues efficiently.
• Participate in the documentation and maintenance of a comprehensive infrastructure documentation library.
• Participate in system monitoring and maintain awareness of potential security threats.
• Assist with the implementation and enforcement of IT security policies.
• Communicate effectively with all stakeholders, including IT staff, department heads and hospital leadership where necessary

Key Performance Indicators/Performance Goals:

• Maintain a high user satisfaction rating through prompt and effective resolution of user issues.
• Contribute to achieving and maintaining high system uptime across all IT infrastructure components.
• Resolve user tickets within established timeframes.
• Maintain accurate and up-to-date IT documentation.
• Participate in maintaining a secure IT environment by following security protocols and reporting potential security breaches promptly.

Job Qualification

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• A+ and Network+ certifications preferred.
• A minimum of 2-3 years of experience in IT infrastructure, with a strong understanding of network concepts (LAN, WAN, TCP/IP)
• In-depth knowledge of enterprise resource planning (ERP) systems is a strong plus.
• Strong experience with Windows Server operating systems and Active Directory Domain Services.
• Experience with virtualization technologies (VMware, Hyper-V).

Core Competencies:

• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills with great attention to details
• Strong analytical, organizational, and multi-tasking skills
• Energetic, highly self-motivated, and able to work independently, efficiently and productively.