Key Responsibilities
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Process Oversight: Monitor and troubleshoot all processes related to customer facing interactions, fulfillment, and loan administration.
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Customer Communication: Communicate directly with customers and other stakeholders to troubleshoot issues and resolve data gaps.
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Data Analysis: Perform reconciliations and data analysis in Excel.
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Cross-Functional Support: Provide support to the finance and accounting team in administering loans.
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Documentation: Maintain accurate records of all activities and communications.
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Problem Solving: Identify and resolve operational issues in a timely manner.
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Reporting: Generate reports on operational activities and performance.
Does this sound like you?
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A Diploma or Degree in Business Administration, Finance, or a related field.
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Proven track record in disciplined and detail-oriented execution of tasks in a wide array of systems.
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Ability to communicate directly to customers and other stakeholders to troubleshoot issues and data gaps.
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Ability to perform reconciliations and data analysis in Excel.
