n Sierra Leone, the programme consists of two components a) access to electricity through Pico PV, solar home systems and mini-grids and b) access to modern cooking systems through energy-efficient cookstoves, sustainable biomass production to avoid deforestation including efficient charcoal production. The present position will support all activities of component

The position supports, advice, and partially manages; in particular:

Responsibilities:

The Junior IT professional provides support in

• Dealing with all questions arising in this area.
• Identifying relevant problems and issues and assisting in formulating implementation-oriented solutions.
• Further developing instruments and assisting in introducing innovation and change
• managing knowledge by disseminating and documenting know-how, experience, and information.
• Develop and maintain a list of all hardware and software systems, and regularly updates this to reflect changes.

The Junior IT professional performs the following tasks:

• Tasks

• Hardware

The Junior IT Professional

• Assists in purchasing and maintaining hardware (notebooks, printers, digital cameras, scanners, servers, and all PCs) in accordance with current GIZ standards.
• In consultation with management, helps purchase and improve hardware and networks, assists with testing new hardware systems, and identifies options for upgrading existing systems and peripherals.

• Software

The Junior IT Professional

• Helps maintain all GIZ standard software (e.g., APS, AMS, MS Office, WinPACCS, SAP)
• Helps update and purchase new software.
• Helps regularly update antivirus software.

• Internet, websites

The Junior IT Professional

• Assists with website maintenance.
• After consultation with management, makes necessary modifications to the existing home page.
• Provide support and troubleshooting both on-site and off-site and ensure he/she is always present.

• Operational support

The Junior IT Professional

• • Helps install and maintain the local area network (LAN).
  • In consultation with management and within the limits of his/her authority to act, consults with suppliers to ensure that the network, telephone system and computer hardware function properly.

• Incorporates market developments on relevant IT issues on his/her own initiative.

• General tasks

The Junior IT Professional

• Backs up data and safeguards the system against hackers.
• Resolves all computer and internet problems, prepares all the necessary information, and provides phone support.
• Ensures an IT emergency service.
• Assists in advising on IT projects.
• Maintains a list of all hardware and software systems, and updates this to reflect changes.
• Documents the installation and settings on the server and on all computers.

• Other duties/additional tasks

The Junior IT Professional

• Performs other duties and tasks at the request of management.

• Required qualifications, competences, and experience.

Qualifications

• BSc in IT
• Familiarity with IT hardware and software used, IT network systems, database software, cloud-based operational resource planning software such as (SAP, APS, AMS, WINPACCS, etc.)

Professional experience

• Initial experience (internship or similar) in this area

Other knowledge, additional competences

• Outstanding working knowledge of ICT technologies (related software, phone, fax, email, the internet) and computer applications (e.g., MS Office)
• Good knowledge of the European language widely used in the country, ideally a knowledge of English.
• Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management.