or the UK Location, we offer a minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

Salary: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below:

• United Kingdom: GBP 56,249 – 59,602 per year with excellent benefits
• South Africa: ZAR 1,009,626 – 1,376,465 per year with excellent benefits
• Tanzania: TZS 143,500,704 – 179,375,880 per year with excellent benefits
• Ghana: GHS 610,298 – 925,068 per year with excellent benefits
• Sweden: Competitive salary package

About WaterAid:

Want to use your leading skills in Knowledge Management and Learning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Knowledge Management and Learning Senior Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:

The WaterAid Programme Support and Knowledge team provides technical advisory expertise across programme design and delivery.  It ​leads and supports organisation-wide programme learning and knowledge management​, and facilitates knowledge exchange​, fosters and supports internal and external programme and technical partnerships and networks.

This role leads the Knowledge Management & Learning sub-team focused on developing and supporting the department’s knowledge management, learning and WASH capacity-strengthening strategies, approaches and processes.  It works across the organisation to facilitate the digital curation and management of our programmatic and thematic knowledge.

About the Role:

Knowledge Management and Learning (KM&L) Senior Manager strategically leads and shapes knowledge management and programme learning within the International Programmes Department (IPD), working with senior leadership teams to define, steer and ensure the effective implementation of a department wide KML strategy.

The KM&L Senior Manager also acts on behalf of IPD and PSK in steering and providing strategic leadership on the department’s contributions and requirements regarding WaterAid’s research agenda, programme and technical capacity development strategy, and external digital communications.

The Senior Manager strategically works in conjunction with PSK’s senior leadership team to shape and steer approaches and processes for the collation, analysis, and the uptake of programme knowledge, thought leadership, innovation, and learning. The KM&L Senior Manager reports into the Programme Support and Knowledge Director and their key accountabilities are:

• Strategically lead the design of an organisational programme learning and knowledge management strategy, in alignment with the other key organisational strategies and processes such as those for research, external communications and planning, monitoring, evaluation and reporting (PMER).
• Provide leadership and support to IPD and WaterAid in developing an positive organisational culture of learning and effective knowledge management.
• Lead operationalisation and implementation of the KM&L strategy, including shaping and steering the coordination of organisational processes to collate, analyse and disseminate programme knowledge, thought leadership, innovation and learning.
• Lead the development of organisational mechanisms for knowledge exchange and evolution of our approaches including providing leadership to identify specific strategic knowledge gaps.
• Lead the process and methods to develop and maintain WaterAid’s normative frameworks, standards and guidance materials for both internal and external audiences, coordinating with PSK’s and GPAC’s technical and policy leads.
• Strategically steer and support the Capacity Strengthening Senior Advisor, to drive and support WaterAid’s capacity-strengthening agenda.
• Strategically steer and support the IPD’s coordination and interests in the global research agenda as led by the Global Policy and Campaigns department, and steer the effective project management of multi-country programme research projects.
• Lead on the contribution from a KM&L and capacity development perspective within the organisation’s business and bid development efforts by supporting donor engagement, intelligence gathering, and preparation of funding proposals.
• Provide strategic leadership to the team, translated into effective annual priorities, plans and budgets – fully integrated within PSK’s overall plan and linked to the organisational priorities.

Essential skills:

• An experienced leader in the area of knowledge management and learning, research and technical capacity development, preferably in the international development sector
• Strong and extensive knowledge management background with a track record of developing effective strategies and approaches for program learning.
• Extensive experience and knowledge of effective knowledge exchange mechanisms and approaches for knowledge evolution.
• Demonstrated ability to lead and design effective applied research initiatives.
• Experience and knowledge of effective capacity development design and delivery.
• Strong IT literacy skills, including designing and maintaining SharePoint or similar information management platforms; and using Microsoft 365 and other web based tools and platforms.
• Experience working in low and middle-income countries.
• Ability to communicate clearly and influence colleagues and peers; ability to work effectively across diverse groups and cultures.
• A self-starter, able to work independently and drive tasks forward to completion, escalating issues where appropriate.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable skills:

• Working knowledge of one or more of WaterAid’s working languages (French, Portuguese and Spanish).
• Experience of formation and nurturing of virtual communities of practices and networks.
• Experience of planning, monitoring and evaluating programmes of work.
• Experience of conducting and/or managing research.
• Sound knowledge of WASH and related development issues such as sustainability, rights and equality.