To ensure legislation is adhered to with regards to on-boarding of clients to ascertain relevant KYC information by verifying client information in order to mitigate risk and enable trade to take place

• Proactively engage clients for KYC purposes before due date
• Maintain client’s contact details and relevant communications on the banks CRM tools and update all details re client across KYC tools to streamline review process (data cleansing)
• Work with Coverage and BU’S to streamline the gathering of onboarding and regulatory documentation from clients
• Communicate with clients telephonically in order to obtain necessary documentation or provide explanations where needed.
• Be aware and familiar with the RMB Value Chain and the on boarding maintenance process across different Business Units and understand the Banking rules and regulations.
• Ensure that documentation and client KYC information is acquired in accordance with the company data privacy policy.
• Ensure that response to client or internal stakeholder requests or queries for documentation or KYC information is done timeously.
• Provide support to ensure that the client request/query is understood and that the correct documentation or details are selected. This includes the confirmation of correct resolution details for different legal entities
• Ensure that client information is verified and documentation pre-populated before forwarding to the client. This includes ensuring that there are quality checks in place to vet documentation for correctness and secure the relevant approvals

• Look for opportunities to refine processes and improve workflows across the team. This includes the investigation of disputes or discrepancies