To proactively direct the Service Lifecyle management of large and complex customer facing business IT services, comprising relevant business services, applications, systems, vendors, and dependencies, by leading teams across multiple portfolios and geographies. Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives.
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
8-10 years
Experience in leading service management processes for large and diverse portfolio’s. Proven knowledge and application of ITSM practice
8-10 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework
8-10 years
Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
Competencies:
- Knowledge of SAFe with atleast 5 years working within a SAFe/Agile environment
- Experience with the ITIL framework and ITSM specially around:
- Incident and problem management (trends and reporting)
- Root cause analysis
- Running and engaging with teams on outages and crisis.
Behavioural Competencies:
- Articulating Information
- Developing Strategies
- Providing Insights
- Resolving Conflict
- Upholding Standards
Technical Competencies:
- Financial Management (Financial)
- Information Security Management
- Extensive Network Experience
- IT Risk Management
- Knowledge of Banking & Financial Service
- Service Level Management
- Vendor Evaluation and Management
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
