Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.
Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
8-10 years
Require Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.
Behavioural Competencies:
- Articulating Information
- Checking Details
- Developing Strategies
- Establishing Rapport
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Providing Insights
- Showing Composure
- Team Working
- Upholding Standards
Technical Competencies:
- Financial Management (Financial)
- Information Security Management
- IT Risk Management
- Knowledge of Banking & Financial Service
- Service Level Management
- Service Management Processes
- Vendor Evaluation and Management
