• Develop and implement client success strategies to enhance client satisfaction, engagement, and retention.
• Lead and manage the client success team, providing guidance, training, and support to ensure high performance.
• Act as the primary point of contact for key clients, addressing their needs and concerns promptly and effectively.
• Monitor and analyze client feedback, satisfaction metrics, and other data to identify areas for improvement and implement necessary changes.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless client experience.

Requirements

• A minimum of First Degree in Mass Communication, Business Administration, Finance, Marketing, or related field from a reputable University.
• A minimum of 9 years of experience in client success, customer service and account management, preferably in the financial services sector (strictly Microfinance Banks), with at least 5 years in a senior level role in a structured organization.