ROLES AND RESPONSIBILITIES

Process Engineering
• Communicating the reference processes and driving the adoption of processes across the IT organization
• Designing and developing / updating the IT processes, and overseeing deployment of the processes in the organization
• Monitoring and assessing existing processes to identify improvement opportunities
• Driving continuous process improvement initiatives and obtaining results thereof
• Ensuring completeness and currency of IT process repository
• Ensuring that standards are followed in process modelling

Accountability: Plan & Organise
• Review industry standard frameworks for IT processes and adapt relevant processes for the organization.
• Define the standards and methodologies for process modelling.
• Facilitate training and support required for maintaining processes and methodologies.
• Compile and implement (as applicable) standard process improvement and reengineering methodologies.
• For new process / process change initiatives, conduct feasibility and readiness assessments with regard to capabilities and resources, and define corresponding action plans to support the initiatives.

Accountability: Acquire & Implement
• Design and develop / update the processes based on organization requirements and industry standard processes.
• Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
• Undertake process improvement initiatives aimed at improving efficiency and effectiveness of operations (e.g., initiatives for process cycle time optimization, improved documentation and data collection, enhanced customer satisfaction).
• Manage and coordinate implementation efforts of enhancements and change initiatives.

Accountability: Deliver & Support
• Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
• Own the IT reference processes: Update processes, communicate changes and ensure that reference processes are leveraged across IT through deployment and usage of processes and related documents in the organization.
• Analyse project successes and root causes of failures to streamline processes in all phases of project management.
• Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
• Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.
• Identify, evaluate, select and implement tools for process modelling, analysis and improvement.
• Coordinate with respective stakeholders / teams to plan deployment of new processes / process changes.
• Provide / coordinate training and knowledge transfer for the deployment of new processes / process changes to the respective stakeholders / teams.
• Oversee integration and adoption of new processes / process changes.

Monitor & Evaluate
• Define process performance criteria and requirements in terms of time, cost, resources (people, systems, and financials).
• Benchmark processes to identify shortfalls and improvement areas in process definition /deployment

Education

Master’s Degree: Information Technology