This role involves strategic planning, guiding the design team across different squads and cross-functional teams, and ensuring that the bank’s digital offerings are user-friendly and aligned with the strategic objectives business objectives.
KEY RESULT AREAS
- Lead the UX design team across multiple squads
- Ensure consistency and quality across all UX teams.
- Collaboration: Work closely with product owners to define user experience goals.
- Communication with BA’s, Dev leads and other team members to ensure designs are feasible and implemented accurately.
- Participate in agile development processes and stand-ups.
- User Testing: Assist in planning and assisting in usability tests and other design research activities. Take the user feedback and iterate designs accordingly to enhance user experience and satisfaction.
- Innovation: Stay abreast of UX trends, tools, and technologies. Propose innovative design solutions that enhance user experience and drive digital banking forward.
- Mentorship: Mentor designers, providing guidance and feedback to help them grow in their UX design skills.
- Proactively identifies and suggests improvements for their team and the organisation
- Remains professional, rational and effective in busy and/or stressful moments
- Clearly communicates needs and requirements to optimise productivity across teams
- Promotes a safe space for feedback and suggestions within the team
- Suggests new initiatives and approaches to current problems
- Helps everyone in the team grow continuously
ROLE REQUIREMENTS
- Relevant Qualification in Design, Human-Computer Interaction, or a related field.
- Minimum of 5 years experience in UX design, specifically in the banking or financial services industry.
- Proven track record of Leadership experience
- Strong understanding of user-centered design principles.
- Proven ability to develop and implement UX strategies.
- Excellent leadership, communication and presentation skills, with the ability to articulate design decisions and user research findings to various stakeholders..
- Ability to influence stakeholders at all levels.
- A strong portfolio showcasing a range of UX design projects, including workflows, wireframes, and user interface designs.
