Responsibilities
Operational
- Receive, assist, and direct clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.
- Enter all new client’s details into the client registration system either manually or electronically.
- Checking documents and informing applicants of additional requirements and documents.
- Ensure all loans are properly documented with accurate and complete information.
- Maintaining client’s right to privacy and confidentiality throughout the loan process.
- Attending to all customer inquiries/questions by delivering first-class customer service.
- Ensure full compliance with the Unifi credit policy.
- Ensure proper cash management.
- Ensure that clients have the right information regarding the products, promotions, and other value-added services.
- Assist the branch in achieving set KPIs and operational goals
Other
Actively participate in all brand awareness and marketing activities
Maintain thriving relationships with customers and stakeholders.
Make Unifi a fun place to work!
Minimum Requirements
Experience in a customer-facing service role. A relevant diploma or degree is preferred but not required.
