• Ensure that all Loans i.e. customer/ Staff loan applications and overdrafts are processed within the agreed SLA for all the branches in your cluster.
• Monitor and manage CRB requests on daily basis for Mortgages and staff applications.
• Processing Staff and Mortgages loans
• Staff loans and Mortgages query resolution
• Management of staff/Mortgages accounts and raising data sheets
• STO Maintenance for staff loans and Mortgages upon receiving requests from collection.
• Authentication of accounts in credit i.e. UA08 Report-Accounts in credit and Nil Balances
• Reconciliations of suspense accounts for Loan refinancing and electronic fund transfers
• Dropping of Overdrafts
• Ensure all applications received comply with policy guidelines.
• Maintain a diary system to ensure that conditions of sanction are compliant with, and reviews are done in a timely manner i.e. Staff loans, Cash covered overdrafts etc.
• Monitor clearance of excesses on Staff accounts.
• General Filing.
• Provide daily statistics for Productivity measuring tool.
• Review all Staff applications and conduct a full assessment. Decline any cases that do not meet policy requirement. Escalate cases to supervisor/Credit Operations Manager
• Keep, and sustain a consistent MI showing trends, volumes, TAT, WIP management in your area of operation.
• Any other duties assigned to you by the Manager-Loans, Invoicing and Staff Accounts

Accountability:  MI (10%)

Outputs:

• Generate both daily and monthly MI on all opened Loan accounts.

Accountability:  Risk and Control (10%)

Outputs:

• Participate in snap checks as assigned by Team Leader
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)