The Manager Branch Operations will be responsible for implementing operational rigor frameworks to ensure the operational stability and effective risk control across branches.
§ The role holder will also maintain compliance, control and change operating and service models, ensuring optimal operational levels and standards are achieved with processes clearly defined, understood and maintained across branches.
§ The role holder will also ensure compliance, maintain control, and adapt operating and service models, ensuring optimal operational levels and standards are achieved, with processes clearly defined, understood, and
consistently applied across branches.
KEY RESPONSIBILITIES /KEY DELIVERABLES
§ Responsible for identifying opportunities for operational improvement, analyzing and delivering agreed corrective actions and implementing process improvements.
§ Responsible for delivering risk framework and controls for compliance, control and change, embedding high standards and managing risks and issues.
§ Responsible for initiating, advising on and overseeing all aspects of operational rigor activities, including industry driven legislation, ensuring effective and timely delivery and ongoing operational compliance.
§ Responsible for influencing and managing implementation of required change.
§ Provide robust communication and feedback to the Head of Distribution
Channels and Senior Management.
§ Drive focus on self-service electronic channels and initiatives that ensure
reduced cost of service and optimal customer convenience
§ Put in place the necessary measures to achieve satisfactory audit results in
branches.
§ Ensure all people management, operational risk management and customer
service management processes are adhered to.
§ Carry out any other duties as may be duly assigned.
BUSINESS BEHAVIOURS & FINANCIAL RESPONSIBILITY
§ Responsible for managing the Branch Operations rigor budget.
§ Responsible for avoiding any regulatory penalties relating to Branch
Operations.
§ Ability to build functioning working relationships across organizational,
corporate, and cultural boundaries.
§ Ability to demonstrate positive image and model PBU’s values and leadership
behaviour.
§ Must be a person of impeccable professional integrity

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
§ A Bachelor’s degree in Finance, Commerce, Business Administration,
Economics, Statistics, Management or any relevant field.
§ Possession of a Certified banking qualification or Master’s degree in a relevant
field would be an added advantage.
§ Relevant Practical training in banking operations is essential.
§ A minimum of 5 years’ experience, 2 of which must have been in branch
operations role.
§ Exceptional interpersonal and change management skills with an advanced
understanding of the complexities of change
§ Being confident in developing and influencing relationships at all levels, with
previous experience in managing business critical processes and working in a
customer facing environment, where service is paramount.
§ Must be result-driven, analytical, and attentive to detail, with critical thinking
and problem-solving skills, and the ability to think strategically and logically.
§ Ability to translate strategy into achievable performance objectives.
§ Effective presentation skills, being articulate and concise in both written and
verbal communication, ensuring information is cascaded in a clear and timely
manner.
§ Sound knowledge of general banking law and practices
§ The ability to demonstrate high levels of personal organisation, always
delivering on time and planning effectively to deliver against goals. Proactive
in providing solutions and contingencies
§ Self-analytical and takes accountability of own development
THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION
§ Cover letter, Detailed CV, and Copies of academic documents all as one file.
MODE OF APPLICATION
• Online applications addressed to Chief Human Resources Officer, PostBank
Uganda.
• Send application to Email with job title as subject.
Only shortlisted candidates will be contacted.