Effective and efficient management of the Customer Care Centre – Inbound by providing first line contact to customers/general public.
Qualifications
First degree in any field.
Minimum of 6 years’ of Operational and Customer Service experience
Additional Information
Personal Competencies
• Strong Leadership Qualities
• Conflict Resolution Skills
• Good verbal and written communication skills – sincere and articulate.
• Knowledge & Experience in Effective Service Delivery.
• Strong Influencing and Persuasive Skills.
