• Facilitate organizational change initiatives in line with business objectives to ensure changes are adopted smoothly and effectively by all stakeholders to enhance a successful implementation and adoption.

• Assess and measure organization readiness to embrace and accept the change initiatives.
• Facilitate post-impact assessments as required to determine impact.
• Apply a structured change management approach and methodology to lead change management activities.
• Assess change impact on the current organization and measure organization readiness to embrace and accept the change initiatives.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
• Work with project teams and stakeholders to integrate change management activities into the overall project plan.
• Develop Annual Strategy that includes Stakeholder Mapping/Communications Plan and Change Management methodology.
• Define and establish org-wide the Rules of Engagement i.e. what triggers a change, the degree of the change initiative, when should an external party be involved etc.
• Collaborate with Business Partners and Line Management in development, implementation, and adoption of change initiatives.
• Build and sustain the credibility of the CMO and agreed metrics to define its success.
• Strategic partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom-line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on customer centricity.
• Facilitate people-impact change initiatives.
• Facilitate an improvement in change management initiatives and perception of frequency of unplanned changes.
• Be the SPOC on Change Management initiatives – facilitate deployment of change management plans.
• Foster a culture that embraces change and innovation – promotes a mindset of continuous improvement that encourages employees to adapt to new challenges and opportunities.

• First degree in any discipline.
• Possession of professional certification in Human Resources will be an advantage.
• Fluent in English.

• Experience working in a medium to large organization
• Experience and knowledge of change management principles and methodologies must have a valid Change Management Certificate.
• Experience in leading and undertaking complex transition or change management projects.
• Experience in a consulting / advisory role in HR