• Facilitating first-contact meetings with potential KCB bank customers on digital channels.
• Searching, assessing, accepting, and processing prospect customer applications for internet and mobile banking, agents, and merchants.
• Conduct first time (activations) and routine trainings to approved customers on digital channels.
• Ensure agent and merchant premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
• Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management).
• Growth of customer turnover and NFI as per the agreed target.
• Manage customer relationships and ensure complaints/disputes are sorted on time.
• Activation of dormant customers on digital channels.
• Cross selling of other bank products.
• Any other duties as assigned by the line manager.