The primary purpose of the job is to manage fraud and forensic investigation and provide assessments, analytics, monitoring and reporting, within the policies, procedures and standards set for Group Forensic Services.

Context

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. In the context of:

• Diversifying telco-to-techco landscape.
• Constant dynamics and local challenges in the economic, regulatory and legal environments and evolving industry ecosystems.
• Omnipresent cybersecurity threats and attacks.
• New imperatives concerning data privacy and security and building strong digital trust partnerships.
• Rapid adoption of new routes to innovation and technologies that can destabilise business.
• Volatile geographical environments across OpCos prone to emergencies that threaten the ordinary course of business (Natural Disasters, Socio-Political upheaval, Terrorist Attacks, Health Threats).
• Mitigating risks, averting disaster and safeguarding security through business intelligence to maximize business impact.
• Management of demanding customer and supplier expectations.
• Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at OpCo level.
• Assisting the MTN Board and EXCO in protecting the assets, reputation and sustainability of the organisation for MTN to accomplish its objectives.

Values

We at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

The Manager: Fraud Investigations role will be accountable to achieve the following objectives:

Delivery Approach and Planning

• Work with internal stakeholders and the broader Forensic teams in the execution of fraud investigation plans and roadmaps, in line with the investigation’s methodology.
• Participate in the planning of investigation/assessments into fraud risks.
• Assist with the development of methods, processes and systems to enhance role effectiveness to meet goals.
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, to ensure a solid and robust risk framework.

Operational Delivery

• Conduct investigations and perform forensic procedures, in collaboration with various internal and/or external stakeholders where applicable, on high priority fraud incidents to ensure that those incidents are duly and thoroughly analysed in a timely manner.
• Manage fraud investigations, as allocated by Senior Manager, in accordance with set standards, policies and procedures.
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic investigations to support line analysis activities and provide meaningful information that will assist in preventing future incidents.
• Prioritise high fraud risk assessment and investigation, to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
• Monitor the adherence to the defined fraud investigation and forensic methodology and make the appropriate escalations as mandated.
• Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies.
• Provide regular support to OPCO’s on investigations and quality assurance which may include regional travel.
• Provide feedback and share findings to the Fraud Prevention and Detection team on initial fraud trend analysis.

Continuous improvement 

• Maintain professional development and relevance through awareness on global remain investigations trends, approaches and methodologies.
• Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.

Key Deliverables

• Perform and report on fraud investigations and outcomes
• Oversight and management of medium to high level fraud investigations
• Governance and stakeholder reporting

Role Dependencies

• Active support from the Forensics General Manager and Group Chief Risk Officer
• Understanding of the business contexts and the fraud risks associated with the operations in Group and Opcos
• Collaborations across functions in Group and Opcos
• Participation and involvement in governance forums

Collaboration

Responsibility towards:

• Internal Stakeholders:
  • Group and Opco Forensics
  •  Functional Areas
• External Stakeholders:
  • Relevant Industry Bodies
  • Service Providers

Education:

• Minimum of 3-year Degree / Diploma in Commerce/Science/Law
• Professional qualification as Certified Fraud Examiner
• Post graduate qualification advantageous

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization
• Experience in managing and conducting complex investigations
• Experience in project and stakeholder management
• Ability to manage multiple projects with competing priorities
• Experience in Post Investigation Support (internal/external legal proceedings)

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supporting People Manager, Relationship Manager
• Results Achiever, Operationally Astute
• Regional and Opco travel

Competencies and Skills:

• Strong investigations skills
• Evidence collection
• Data analytics
• Stakeholder management
• Project management
• Communication and comprehensive report writing
• Conflict resolution